Update - We continue to monitor for any delays in order processing.
Please contact customer support via live chat or via https://www.cialdnb.com/customer-support/ if you are experiencing this issue.
Jul 7, 16:03 EDT
Please contact customer support via live chat or via https://www.cialdnb.com/customer-support/ if you are experiencing this issue.
Jul 7, 16:03 EDT
Update - We are continuing to monitor for any issues.
If you have trouble ordering reports across CIAL360, please contact customer support via live chat or via https://www.cialdnb.com/customer-support/.
Jul 6, 09:42 EDT
If you have trouble ordering reports across CIAL360, please contact customer support via live chat or via https://www.cialdnb.com/customer-support/.
Jul 6, 09:42 EDT
Monitoring - A fix has been deployed and the CKR+ is being processed correctly. We are continuing to monitor for any issues.
If you have trouble ordering reports across CIAL360, please contact customer support via live chat or via https://www.cialdnb.com/customer-support/.
Jul 6, 07:30 EDT
If you have trouble ordering reports across CIAL360, please contact customer support via live chat or via https://www.cialdnb.com/customer-support/.
Jul 6, 07:30 EDT
Update - All report ordering should now be functioning correctly. The related delay in CKR+ Brazil order processing on Decisions (not on standard orders) is being addressed with a hot fix expected by tomorrow, July 6. Orders on Decisions are all being recorded correctly, and once the fix is applied, all decisions since the error began this afternoon should complete successfully.
Jul 5, 19:30 EDT
Jul 5, 19:30 EDT
Identified - The root issue has been identified and a resolution is in progress we expect an updated release by tomorrow (July 6) to fully correct the issue.
No data is being lost on any Decisions experiencing delayed processing, and once addressed the data will display in the decision and enable the user to complete the process.
Please contact customer support via live chat or via https://www.cialdnb.com/customer-support/ if you are experiencing this issue.
Jul 5, 18:45 EDT
No data is being lost on any Decisions experiencing delayed processing, and once addressed the data will display in the decision and enable the user to complete the process.
Please contact customer support via live chat or via https://www.cialdnb.com/customer-support/ if you are experiencing this issue.
Jul 5, 18:45 EDT
Investigating - Following a scheduled enhancement to report ordering functionality earlier today, customers began reporting seeing errors on Decisions and Report Ordering on CIAL360. Report orders are showing an error despite being processed correctly. Users can verify this by refreshing the page and checking the report order history. Related to the same issue, Decisions that pull report data from CKR is showing delayed processing.
Jul 5, 16:45 EDT
Jul 5, 16:45 EDT
About This Site
Welcome to CIAL Dun & Bradstreet's home for real-time information on system availability. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
CIAL 360
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Degraded Performance
Supplier 360
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Operational
D&B Direct+ API
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Operational
Dunsguide
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Operational
MyCIAL
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Operational
Compliance Watch
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Operational
D&B Compliance Onboard
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Operational
Hoovers
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.